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The Showroom

Our showroom is regarded by many, local and international, as one of the finest facilities of it's kind in the world. It features 10 sound-lounge/theatres, a virtual smart-house, on-site service and on-site parking.

Testimonials

Over the decades the Audio Visual industry, in all its variations, has become more complex. There are now many variations on the way that you access and enjoy your music and video. Throw the various sub-systems such as security, lighting control etc into the mix, and almost every project we undertake is unique to the particular customer’s wants and needs.

 At Len Wallis Audio we spend a considerable amount of time (and money) researching and learning. It is always reassuring when we receive positive feedback from our clientele acknowledging the effort and expertise of those who have been involved in designing, installing, and in many cases, programming their system.

Below is a small portion of the correspondence we have received over the years.   

Warwick

TV

22-08-2006

A belated note of thanks for the attention and impeccable service offered to me by you and your staff, when I recently purchased a TV and audio package for my new television room.

Pete was very professional, accommodating, understanding of my lack of sophistication in these matters and a genuine pleasure to deal with.

All the other guys who have come to my home to install, 'fine tune' and ultimately configure the system so it best suits me have been courteous, meticulous and seem genuinely interested in what they do. They reflect the professionalism of your business and your very good name.

Rest assured I will reccommend Len Wallis Audio to anyone who will listen. 

20th - 06 - 11

A quick, but sincere note of thanks for the courteous, gentlemanly and businesslike manner in which you resolved the problems I experienced with the ‘sound system’ here. Most people today are all care and no responsibility, which is appalling by any standards: nice for a change doing business with a company with integrity and scruples.

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Hans

Home Theatre

I've been a regular customer of Len Wallis over the  years and have always been impressed with their professionalism and the quality of their products, so when I decided that Home Theatre had matured enough for me to take the plunge, there was no question who to turn to.
 
My only worry was that living out of Sydney I wouldn't be able to avail myself of their services.
 
That appeared to be no problem, so a date was set, and the Installation Team appeared at the appointed time at the door. 
 
Over a two-day period the installers - Craig and Ishmael set up the entire system.  Over the two days they worked continually, and, after consultation, solved the unforeseen problems quickly and satisfactorily.  They took away all the packaging and made sure that they left the room neat and tidy.  They worked so quietly that my wife and I sometimes thought they had gone! 

Once the system was installed, Craig and Ishmael calibrated and checked the system to my satisfaction.  The system looks beautiful and sounds fantastic. 

I want to thank Tony Breen for organizing everything and keeping us informed,  Dennis Nel for advising which components to get, and once again Craig and Ishmael for their outstanding work.

Overall, we are very happy with the results and can highly recommend the services of Len Wallis to anyone thinking of setting up a home theatre system.

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Justin Wilson

Service

‘Adventures at Len Wallis Audio’

My name is Justin Wilson and I reside in the little hamlet of Glossodia. I have been a purchasing customer of your fine establishment 1999, 2001, 2003 and 2004. I have a very fine sound system which is representative of your quality merchandising, Audio Physic, Nakamichi, Meridian, Marantz (second-hand CD unit) an ‘English’ turntable, Dynavector cartridge and a device for boosting the cartridge voltage all care of Wim, and his high level competency in technical matters, and not least his music listening sensibility.

Not long after Wim and Rob came to our house to set up the above system I sent off to you a little ‘thank you’ note for, in my opinion their devotion and enthusiasm towards myself, my wife Janye and to the ‘job in hand’. (1999)

But you know, it was only yesterday, April 29, 2011, that, once again I felt the hand of ‘beyond the call of duty’.

Here we were, Len, Wim, Ross Messina, and myself, in your listening room. Between the test speakers my old XL600 Hafler sits on a ‘quick’ pedestal stand.

Prior to this day, over a period of months Wim, Ross and their compatriot technicians laboured long and vigorous on repairing some ‘old age’ circuit breakdowns with my Hafler. I have expounded my gratitude to Wim for the perseverance of ‘making good’ these repairs.

To the strains of Maddy Pryor singing eighteenth century ‘Gallery Hymns’ Wim, Ross and myself had a convivial chat that Friday.

So, Len, once again it’s the human factor is it not?...a perfect complement to your ‘quality listening’ products that you sell – customer satisfaction is the parlance of the trade.

Later: It’s Saturday morning here at Glossy, it’s a sodden skyscape outside, and I’m enjoying some critical listening with the ‘sweet’ sound of the stereo/sound system. I’d better go and let the chooks out...but…I’ll be back and listen to some sea shanties…

So, Len, to yourself and the staff, thanks again.

 

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Tony McCormick

Marantz CD Player

Thank you for being one of the last persons in Sydney that is pleasant to do business with.
I thought you’d like to know that I hooked the CD player up later on the hot day I collected it.
First up was virtuoso Sydney pianist Kathryn Selby playing with the Prague Symphony Orchestra and doing Gershwin’s An American In Paris: the result was not much difference. The piano was a little better but the strings squawked. Hmmm!! Maybe it’s been badly recorded, which is suggested by the fact that the piano sounds close but the winds and strings sound distant. Maybe it’s just a cheap recording! (Note: I’ve heard Kathy Selby live several times. She is one of the best pianists in the world and I don’t think the CD she recorded in Prague, does her any justice at all. It sounds like the prime microphone was placed inside the conductor’s pocket – the one with the handkerchief.)
 OK, so I then found one of my jazz favorites where I know every note; Charlie Byrd, Barney Kessel and Herb Ellis jamming. I started it up, sat down with a diluted Scotch and then IT happened.
Holy Smoke I shouted, then called my wife. She uttered an unmentionable that meant the same thing. We heard sounds we’d never heard before and instruments that I’d never known were present on those tracks. After I calmed down and got another Scotch, I thought “…hold on old Tony, don’t go wild yet. You’ve been wrong more times than you’ve been right.”
 
So, I rustled around and found one of my 20 plus 20 year old CDs of Stephane Grapelli and Django Reinhardt with Hot Club de France. After three or four bars, I uttered a word that rhymes with ‘duck’ and agreed with my wife that we’d never heard this music like this before. I’d never heard Django sliding and scratching the frets before.
 
The result is that the Marantz is a winner, big time. At this point I warily loaded my ultimate music, being Glenn Gould playing (and humming unfortunately) Bach’s Goldberg Variations and the rendering was superb.
The results except those from poorly recorded originals have been better than I expected.
If you’re like me, the happy customers always compensate for some of the arrogant posturing bastards of this world, with whom we need to deal.
I’m a happy customer.
 

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Patricia

Repair

Hello Wim,

WOW !!    I can't believe my luck in finding such a helpful person.   Thanks so much for your help over the phone in fixing the 'sound' problem.  I'm so happy and still in awe that someone these days would take the time to be so kind !!

I'll never forget the name Len Wallis and if ever need new equipment will certainly make contact.

Patricia

p.s. there is a fairy godmother !!

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Byron - Norfolk Island

Service Call

Hi Rob,

Sorry for the delay in email (Have been off Island for a few weeks ). Would like to thank Josh for the great job he did here in sorting out our problems,  teaching myself and Aaron so much. Josh is a great ambassador for your company and a true professional in his field. Hope he has recovered from his nights out with my son Luke!

Once again thanks for your support.

Kind regards,

Byron

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Keiron

Service Call

Hi Stephen,

Hopefully you remember us, that dynamic duo of a father-son team.

I wanted to express my sincere thanks for all the help you provided prior to and after our purchase. Despite the obvious doubts, I was able to get everything set up (thought it took a little longer than the claimed 10 minutes, just a little) and am very very pleased with the choice we made, to which I contribute a large part of, to you. As someone who buys a large amount of electronic merchandise, you were, by far and away, the best salesman that I have ever had the pleasure of dealing with.

I am extremely pleased with the result, it is exactly what I was looking for and no doubt once Dad comes over and listens to it, he will be back visiting your store.

Perhaps you get this all the time but as one very satisfied customer, please continue being everything to other customers, that you were to us.

Sincere thanks again, Hope you are well.

 

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Henry

Home Theatre and Hi-Fi

Hi Juan,

The system is just great. We are using the room everyday and we are especially looking forward to using it to watch the World Cup football. I will get around to having a photo taken and sent to you. Everything looks and sounds great.

Incidentally, the P3-24 that I purchased from you is a seriously great turntable – I am almost at a loss as to why somebody would want to buy something more than this. It is better to buy a top cartridge and good records than the extra for a P7 or greater.

Thank you so much for your help with this project. I have been recommending your services to friends and colleagues who have been tinkering with the idea of doing a similar thing – they really do not understand what they are missing out on until they get one installed into their homes. When a reasonable and affordable 3D system becomes available, let me know.

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Rohan

Home Theatre

I purchased a sound system from your company earlier this week through the advice and assistance of Kiet Le Quang.

I just wanted to let you know that Kiet provided excellent service and I was very impressed. He has also helped several times since with further queries I have had.

I thought you might appreciate the feedback on one of your employees.

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Victor

Custom Installation

Hi Tony,

 

Thanks for that.

 

I just want to say what a fantastic job Craig and Mark did yesterday. They achieved a great deal within the days work.

 

They were able to run the cable through cupboards, under floors, through cornices and ceilings from one end of the unit to the other so that all the cable work is exactly where we want it and none of it is exposed.

 

I had also had inadvertently left a few thousand dollars of cash from a recent cruise in a cupboard which Craig handed over to me as well.  Nice to know that I can trust your people in my home.

Regards,

Victor

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Gordon - Glenhaven

Speaker purchase.

  Trevor, as always it is a real pleasure in dealing with yourself and Len Wallis, which is why I never go anywhere else.

I am extremely pleased with your guidance during the sales process.

The speakers arrived yesterday and were setup last night; the sound quality is truly truly wonderful.

A great purchase which I will enjoy in the years ahead.

Once again, thank you for your time, support and professionalism in meeting both my wife and my objectives, not an easy task.

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Mike - Balgowlah

Multi-Room plus support

 

(23-10-2006)

 Dear Len,

just a brief note to provide you with some customer feedback on the service I received recently when I purchased and had installed a new Yamaha Multi Zone system.

As a repeat customer (I bought a Yamaha system from you around 25 years ago), I expected GOOD service but what I got can only be described as EXCELLENT customer service. Your Sales, Installation and Support teams were friendly, helpful, dedicated and thoroughly professional and a pleasure to deal with. Nothing was a problem to them.

Special mention is made of Juan Leon, George Liebenberg and Andre Van .... who were highly competent, customer focused and led by example.

I would be most grateful if you could please pass on my sincere thanks to the staff involved in my transaction and I would have not the slightest hesitation in recommending your company to others.

Yours Sincerely

Mike

(07-01-10)

Len,

Just a brief note to congratulate you on some exceptional customer service I received recently. I rarely do this but I was so satisfied with the service that it needed to brought to your attention.

I was having trouble with my system before Xmas and arranged a service call for 8am Monday 4/1/10.

On the dot your service technician, Alex arrived and not only fixed my problem but sorted out a few other concerns I had with the system in a very helpful and professional manner.

If all service technicians were as punctual, courteous, helpful and competent as Alex, then the customer world would be a far happier place.

Regards,

Mike

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Richard

Custom Installation

It would be a crime not to register my disappointment to have Geoff and Mark do the job they did today. I do not know if it was an easy, or hard job. It does not matter.

 My disappointment is that over the past year I have just completed alterations of approx: $1,000,000 and you can contemplate the number of tradesmen involved.

What a disappointment for me to cop these two lads who had the courtesy to phone and inform me that they were running 15 minutes late, who did the work perfectly, would not stop for the obligatory tea break, did the job within the estimated time, were polite and did the unforgivable tradesman sin, cleaned up after. 

Not what I have been used to so you may understand my disappointment.

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Mr & Mrs Cooper

Home Theatre

 Just a short note to say a huge thank you for all your help to us in buying the Sib & Co speaker package last week. 

I can see why you have won awards. 

We really appreciate the time you spent with us, and although this was only really an entry level speaker package in terms of what Focal produce, and all of the other products you have there, you gave your time unsparingly.

The speakers sound exactly as they sounded in store ... we were blown away by them then, and we've been blown away by them ever since.

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Scott

Custom Installation

We have just had your company install an extensive system throughout our home and I thought I would send you a quick email to provide some feedback. We have found the whole process very pleasant and have been impressed with the level of professionalism shown by your representatives. Our project was initially overseen by Juan, who was extremely patient in the design process. There were many changes over this period and I always felt that Juan was driven to provide me with the best solution within budget, rather than sell more product. This was a learning process for me and Juan never made me feel like my questions were stupid or wasting his time.
 
When Juan left for his trip to Europe, Michael slotted in to oversee the installation. This was done so seamlessly that it was hard to believe Michael hadn’t been involved for the whole process. Michael has been fantastic in responding to the small teething issues that inevitable occur after installation. He has also gone out of his way to accommodate any requests that we have made.
 
Craig and Mikhail were extremely professional in their conduct during installation. I was impressed with the care that they took not to damage anything in our new home. They were very courteous to my wife and son and I felt comfortable having them working in the home without us there. Both of them responded to any additional requests that we made, without making us feel that we were being difficult. Having spent several days with them during the installation, I believe they do a great service to the reputation of the company.
 
After dealing with approximately 35 different companies during the final stages of construction of our home, Len Wallis was clearly our best experience in terms of service and professionalism. I would be happy to recommend your company to anyone in the future.

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Shane

Service

Recently the service department went to considerable trouble to repair my Holfi CD player, including sourcing a manual from New Zealand (it's a Danish brand). It didn't cost much and was even cheaper when I consider the great pleasure I'm have in it listening to it again. It's actually performing better than when it was new. 

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Mark

Home Theatre

I wanted to take this opportunity to compliment your team on a recent installation of Bose equipment at our house. The whole team was very professional, thoughtful and knowledgeable which made the experience a real pleasure. This experience was from the first pre-installation inspection with Tony through to the actual install with Martyn & Tarrick (apologies if I’ve misspelt his name) to the post-installation follow-up check everything was okay.

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David

TV Installation

Firstly, thanks for all your advice re the system along the way - it sounds (and looks) terrific. Thanks also for the upgrade to the Sony XBR TV. I'd also like to add a *particular* word of thanks to Martyn North and the guys who did the installation. My wife was very concerned about how the cable ducting would look on the outside of our back "sun room", but Martyn and the guys did a fabulous job, selecting appropriately coloured square ducting that matched the frame of our room, and routing it very inconspicuously. We were very impressed with their handiwork....

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Neil

Multi-room system.

Just to let you know Josh has just left here and done a great job as did the entire team. Whilst I need to get used to everything (especially TiVo which seems a bit strange so far) which will take some time, I am so far a very strong reference for LW.
 
Thanks guys and I am looking forward to a weekend of playing with my new toys; I hope it rains all weekend! I am sure my friends will become LW clients over time.

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Tony

Multi-room Installation

Just a quick note to give praise to your entire Team for a job well done on the recent install at my home.

Whilst the equipment was first class, as anticipated, your Team, under Rob’s supervision, delivered a fantastic result in a truly professional manner.

Its hard to find customer-focused trades people these days that really care about the quality of the result – these guys were great.

The guys turned up on time, worked diligently until 10:30PM !! And the same high quality service on the follow up visit.

Please pass on my thanks to the Guys – you have a winning team. 

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David

After sales service

Probably the best part of the service though, has been the after care.

With 4 young boys 7 and under, when the telly goes down, the house descends into chaos. Albi, Andre, Rob and all of the guys who have visited our house on many occasions have always been so very helpful (and as my mum always comments, so well mannered!). On many occasions they go out of there way to help, even though there is no big sale coming....not for a while anyway!

Being in the service industry myself, I would like to congratulate you on your staff, who are a tribute to the "Len Wallis Audio" brand, and who set you apart from your competitors. I have referred you a number of times now and know my friends received the same excellent service.

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Taren - Posh Spice Newtown

Commercial

Throughout planning, design and setup of our restaurant, Alberto and his team were the most professional and dedicated to getting the job done right. They also helped in anything over the years to come.

The AV system has been great, nothing went wrong, so thanks again.

Kind Regards,

Taran

Level 1, 196 King Street

Newtown, NSW, 2042

T: 02 9557 6399 I F: 02 9557 6799

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