Dear Len,I wish to put into writing my recent purchasing experience at Len Wallis Audio.
I attended your store on Tuesday 7 February and was introduced to Kiet who carefully listened to my proposed hifi stereo upgrade requirements. I explained that I had done a bit of research on the internet and I now needed to get some expert advice and demo some options. I explained that I had a budget of $4,000.
Kiet directed me into one of your listening rooms where he spent over an hour with me auditioning various components within my budget. It has to be said that I was extremely impressed with Kiet’s, expertise and knowledge, and surprised at the level of enthusiasm and assistance he provided me in pointing out the various nuances in the differences of sound quality I was listening to. Even when I started to get a bit ambitious about suggesting I audition more expensive equipment which was well and truly over my budget, Kiet kept me focused on models within my budget. I finally settled on a package of components that met my requirements and hopefully was within my budget. Kiet left me so he could do some work on a quote. Upon his return he advised that the retail pricing had gone over my budget, but to my surprise he announced that he could do the deal for an amount that was spot on my budget.
Whilst we did look into turntables it became apparent that my wish for a turntable was not to come true, at this stage at least!. I thanked Kiet for his assistance and on a handshake advised that I will make the purchase and would give him a call when I had my finances sorted.
I phoned Kiet the following Tuesday and made arrangements to come into the store on the next Thursday. I also advised Kiet that I thought I need to do some further auditioning, to confirm my intended purchase. Once again Kiet spent another hour with me in the demo room which was immeasurably helpful in making my final decision. I also explained that my wife had insisted we purchase a turntable within a budget of an additional approximate $1,200.
Kiet’s attention turned to that task and once again his expertise and knowledge was extremely helpful in assisting me make a decision on a turntable, cartridge and phono pre-amplifier. Kiet left to do some calculations to get me the best price on the total package.
The final price which Kiet came back to me with was a sensational deal, again spot on my budget and which I doubt could have been matched anywhere else. Kiet suggested I give him half and hour to get my purchase ready and even offered to set the turntable up for me. When I returned, Kiet was carefully and painstakingly in the process of setting up the turntable with the greatest of attention to detail to make sure it was 100% accurate.
I have had my set up going for 2 weeks now and I am completely satisfied with the result. The amplifier is running in nicely and is making very distinct improvements to the sound quality, just as Kiet advised it would. I am so pleased that I spent the extra dollars to purchase the turntable, what an experience listening to my old vinyl LP’s!! the sound is simply amazing, it’s a brilliant setup.
Len, I will conclude now, by saying that my purchasing experience at Len Wallis Audio could be described in many ways and words but put simply, I am completely satisfied with my purchasing experience. Kiet’s expertise, knowledge, assistance, patience, attention to detail and counsel was invaluable and this is a credit to Kiet and your business. I do look forward to my next hifi upgrade or addition at Len Wallis Audio.
Many, many thanks. Sincerely
PS please pass on my appreciation and many thanks to Kiet. Oh and if Kiet is reading this, I found an old Beatles LP in my record collection, Beatles Essentials (I think is the album name) with some great Beatles classics, sounds sensational on my Rega/Garrott cartridge turntable.